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Reproducing hard to find errors

The key to resolving any error is to be able to reproduce the error. Ever had a situation where a client reports an error and there are no reproducible steps and the client is not able to recollect the reproducible steps or there has been an error reported and you are just not able to reproduce that error in the development environment because there are so many permutations and combinations.

We have been in this situation a few times and the following method has helped us resolve these issues.
  • Create an excel sheet with all the permutations and combinations possible in other words a list of all the test cases possible.
  • Install snagit on your machine.
  • Get someone to execute all the test cases in the excel sheet and capture the screen as video. Choose the options as shown in the screen shot below.
  • Once you reproduce the error playback the video file and check the actions that were done to get the error and there you have your reproducible steps.


Anonymous said…
i am zakir hussain qureshi s/o late mohammed zakir hussain qureshi and my mother name is burhan unisa begam. my mother is absolute property owner of municipal number 8-2-70/120 road number 14 with two other and i want the details about my land and also where is 12 and 12a in road number 2 banjara hills which i on father name and also road number survey number 17 is also on father name whoever is know regarding they can cantact me on mmy mail
Unknown said…
Hi, I have bought the property from a person and in the EC certificate his name is displayed as EX and my name is displayed as CL. Is that correct? Or does it mean that the seller still has ownership as he is displayed as EX?
Unknown said…
iam not getting how to do this,can uplz help,i want EC of survey number 214,east godavari,sub register office MALIKIPURAM

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