Skip to main content

How call center executives can aggravate you ?

A few days ago I was in a wonderful mood to blog and my internet connection went down - so I called up the call center. After all the introductions where I gave them my subscriber Id and told them the status of all the lights on my router and unplugging and replugging and twisting and turning that they demanded I do and the thing still didn't work I was told that an executive will visit my house. So I asked them when the executive would come and they tell me in 3 days. That had my blood boiling. A great deal of screaming and shouting had no effect - they told me point blank that their process will take 3 days and just as i was about to slam the phone down they say "Thank you for calling. Have a nice day" and that had me furious. How can they expect me to have a nice day - they just messed it up for me even more by telling me I won't have an internet connection for 3 days.

The question I have is, do these guys thing ? Why do they not put themselves in the shoes of the customer and wonder - is that what the customer will like to hear at this point of time. Instead of saying that why can't they say something like "Sorry for inconveniencing you. We will try to resolve it as soon as possible" and say bye. It's nice to say the chirpy line when the customer is happy but not when the customer is unhappy and the executives should differentiate this when they talk to a customer instead of belting canned lines that will only make the situation worse.

Comments

Popular posts from this blog

Online Encumbrance Certificate in Andhra Pradesh

You can get an encumbrance certificate online in AP now. In order to get it you have to perform the following steps. Go to the website http://igrs.ap.gov.in/ Click on Citizen Services -> encumbrance -> Search Click on Yes in the screen that appears Fill in the entries that appear in the search screen. You will have to get quite a few details in so it will help to have a copy of the registration document available with you. Once you finish entering all the details click on Submit. It will then go to a new page with the list of items that matched the search displayed. Click on the check box of the list of encumbrance certificates that are needed and click on submit. This will open a new popup window with the encumbrance certificate. You can then print this certificate. What is this useful for Anyone buying new property can go and verify the current owners of the property that is shown on this certificate in the column Name of PartiesExecutant(EX)&Claimants(CL) with the copy of

Cricket Grounds in Hyderabad

This is a repost of the article I published on the 10th of Jan, 2008 as I have added a new ground - Lahari Resorts. View Larger Map In this post I will try and update the list of cricket grounds that i know in Hyderabad. The grounds that I have listed till now are MCH Play ground, Ameerpet Francis (Do not have the contact number but go to the ground and ask for him). The charges are Rs. 1100 for the ground. They do not charge for anything more. You get the ground from 9:00 AM to 4:00PM. The ground is small. Welfare Center, Sanath Nagar Dhanraj Babu (+91 9394556356). The charges are Rs. 1100 for the ground. They charge you an additional Rs. 500 for the mat and Rs. 100 for cleaning and drawing lines and stuff. They are supposed to give you the ground from 9:00 AM to 4:00PM but what they do is that they pocket extra money from another team wanting to play and give the ground out to them for the remainder of the day assuming that you won't play for the whole day. So what happened th

Problogger guest post

Today my guest post appeared on problogger.net . I wrote about 9 Tips to Start Blogging Successfully . Let me give you a bit of a background about where this article originated from. I have been blogging for close to 3 years now but I have been doing it seriously only for the last 2 months. I then analysed what were the things that I should have done in order to have become a successful blogger based on what I have noticed on the ones that have become successful. The final analysis of my study is what I put into that article and it is what I am trying to implement since the last 2 months. Reading the comments it was exhilarating to notice that some of the readers actually thought Darren was writing the post :-). It was also nice to notice that many readers agreed with my analysis and that strengthened my belief that what I have written if followed will work. How did I get to do a guest post on problogger.net ? A little more than a week ago Darren invited bloggers to do guest pos