After my earlier rant about Tata Sky which I forwarded to their customer care and publicity email ids that I got from the Internet I got a call from their customer care telling me that they can fix my problem at a cost. I was told that I would be refunded all my money but I had to pay the refund charges which worked out to about 2.5% of the refunded amount and then I can buy the new package by paying once again. Having no energy to argue with them anymore and the fact that I still save money at the end of the transaction I agreed to it. The fact that I have to pay money for no mistake of mine but a lack of a process capability on their side is something that still leaves a distaste in my mouth.
Anyway for all those planning on getting Tata Sky - their service is good compared to a lot of other service providers that I have used in India. They are professional and prompt. This is the first time I have something to complain about them.