As a community manager it is very important to ensure that a 2 way communication exists between the residents of the community and the Community Management Office. I am not so focused on the modes of communication such as the call center, email, social media, messengers, walk-in and so on, this post is more about the types of communication that needs to exist.
1. News and Information
Everyone likes to be aware and more so aware of the things happening around them. News of happenings in the community should be sent out in a timely manner. These can be periodic once a quarter for the planned news information (Newsletters) and information that cannot wait for a newsletter. Some examples of such information that needs to be sent out are
- Utility service interruptions due to water tank cleaning, disruption in supply, breakdown, etc
- Pest control activities and which areas to avoid
- Community Events
- Road diversions due to works happening
- New rules/processes implemented