Pictures from Pragati Resorts

We went for a picnic to Pragati Resorts in Hyderabad and these are some of the pictures that were taken there of the resort.

This is the entrance of the resort and on the right is the reception.



This is the walkway leading away from the reception. It has a lot of greenery and it is quite beautiful.



Swimming pool. It is not deep but there are a lot of slides. Careful if you are big made as you tend to roll over and your head hits the base of the pool.


A nice ground to play cricket. A must do if you are in a big enough group.


The portico around the swimming pool. Just cool to hang around. There are pool side rooms on top of this area but I can't seem to find the pictures. Will upload them as soon as I find them.

This is the outdoor restaurant. This place has 2 restaurants. One is indoor and the other outdoor. The indoor restaurant doubles up as a bar so is not very conducive to families having food there as it is smoke filled and noisy. The outdoor place tends to get very dark in the night. The restaurant overlooks a pond that have ducks in them and so it is quite a nice place to hang around.

This is the entrance to the restaurant and the conference rooms.

This is where you end up with once you enter the above place. Its a large sit out area.

This is the entrance to the children's park. There are quite a few things to do in this park.

Signs to make sure you don't get lost in the place.

Lack of professionalism in support services

India's economy is booming. India is on a fast growth trajectory. We hear many such slogans these days describing the booming Indian economy. But the last few days have shown that even though we have the best of products available in India the service level commitments of these companies is absolutely atrocious. Let me give you a few examples

Kenstar
I had a kenstar washing machine and the spin on it stopped working so I called up the service center and was promptly given a complaint number. I did not have a technician come to my house for 48 hours and only after numerous telephone calls and a lot of frustration. He then told me that he had to take the washing machine to his workshop to repair it and it would be gone for a further week that's when I decided to buy a new washing machine since the machine was anyway getting spoilt every 8 months or so.

LG
So I went and bought a new washing machine. The machine was delivered promptly and efficiently. I then called up LG to set up a installation and demonstration and I was promised that someone would be here in 24 hours. Its been 72 hours now and all I have got is a call from the technician telling me that unless they get 2 or 3 installations in my area they are not going to come to my place. He then went on to tell me that since I had already waited for 2 whole days I should wait for another 2 days before they come. If this is the standard of service it looks like all that the company is bothered about is to sell the consumer the product and not care about after sales support. I have gone on to install the washing machine myself having got fed up waiting for them to come.

Another instance of their pathetic service was when I bought an LCD TV. I had the TV sit in a box for two days till I escalated it to their area manager and only then was the technician sent to do the installation. Unfortunately in this case I could not do the installation myself as I needed it to be wall mounted so that my DTH connection could be plugged into the TV.

Hathway
I have a broadband connection from Hathway. There are times when this connection just goes off and even if you call up the call center they have no idea when it is going to come back up even though the problem is at their end. The answer that they give is that what is your problem it is not working for anyone in your area. It will come when the problem is fixed but we dont know when it will be fixed. They have no sense of ETA's and care of the difficulties that the customer may be going through.

Companies should understand that to retain a loyal customer base selling a good product is not enough - they also need to ensure that the customer is happy using the product. They should give realistic estimates of when they can service a request. If companies do not take service level agreements seriously then they are only losing customers that they managed to get with their good product.

Professional servicing is a new concept in India and there are few companies with whom I have had good experiences such as Tata Sky and Eureka Forbes. But this needs to percolate to all the other companies.

Security flaw on Webex

I was starting a meeting the other day on webexone and to my shock and amazement as soon as I gave the name of the meeting and clicked on "Start Meeting Now", I looked at the URL and I found my password there for all to see. Being an administrator of the account anyone getting this password could have pretty much done anything with the account.


This is quite a serious security flaw in webex and I hope they fix it soon.

Summer internship

We at Inforica had an interesting summer this year. Three students had to do a summer project and I had a project that needed to be done for a local church.


As a first step a senior developer along with myself sat down and decided what the requirements, design and scope of the project should be. We then interviewed these students and realised that they did not know C# but they had an aptitude to compute. So we first gave them some assignments in C# which they quickly learnt and completed. We then trained them on the design of the application and gave them a sample page that made use of the design. We then asked them to code all the pages similar to the sample. We then told them to code pages that were a little different from the sample and in the end we asked them to code completely new stuff.


What was interesting and a great learning experience was that how 3 students who did not know C# were able to develop a production application in 6 weeks. You can read their blog Summer at Inforica to understand a little more about what they went through. Some of the learning's we took away are

• It is very important to have very clear requirements and scope defined for the project. We did the mock ups of the pages using an application called axure and we wrote the help for the application explaining the flows and the fields using Html Help Wizard from Microsoft which comes bundled with Visual Studio 2005. This ensured that the requirements and the scope of the project was very clearly documented.
• The architecture, both application and database should be documented with a sample application to show that it works and meets all the requirements. We did a prototype using the architecture and we developed the database architecture and gave it to them. This set a clear direction in how things had to be done.
• Take them one step at a time through the initial pages. We used to have one hour sessions with them where we used to show them how each feature needed to be developed and then they would go and work on it themselves thus ensuring that they clearly understood how and why things were done that way. As they progressed in the project
• Constant interaction and mentoring is needed to ensure that they are going in the right direction. To ensure this we used to have a one hour technical meeting almost everyday that ironed out any technical issues and we used to ask them to blog about the status they made each day and the issues that they were facing so that we could address them and this seemed to have worked very well.

On the whole it was an excellent learning opportunity for all of us to try out new things. We have already incorporated a lot of these learning's in the projects that we are currently doing and we can already notice the improvements in quality and delivery. Kiran the senior developer has blogged some of his experiences in his blog.

Bomb blasts again !!!

I was sitting at home watching a movie when I got a call from one of my friends asking me if I had heard the news about the bomb blasts. I was shocked when I heard it since Lumbini park would have been the kind of place I might have visited on a saturday evening (had it not rained) to go for a boat ride or to just hang around.

What I don't understand is, what do these terrorists have in mind? I believe every action has an intended goal or perceived benefit, but in this case I see none of it. When you bomb a religious site you are targeting a community, when you bomb a financial center you want to bring down the economy and so on. But when you bomb a park that most probably the terrorists themselves will visit with their family I am not sure what message they are trying to send and to whom. If the goal is to dissuade investors - then I don't think this bomb blast would have achieved that since they did not hit at where the investment is happening.

It is sad what they have done, they have made everyone very nervous to go anywhere or do anything. I was driving to office yesterday morning and I was thinking at the traffic signal - for all I know there might be a bomb here. The reason for this paranoia is because of this mindless blast. All they achieved is to make every single individual nervous and ensured that everyone will think twice before they visit a place that they want to have fun at.

This is a wake up call to our police to get out of the "kuch bi chalta hai" attitude and get a little more serious about our security. It is sad to see that out of a police force of 70000, 30000 of them are used for the security of our politicians - 296 MLAs and 92 MLCs (i don't even know why we have the MLCs) and the rest are to protect the population from such attacks. It is high time that they seriously look at this lop sided approach to security. Terrorism is here to stay and we have to live with it but if the police force does not instill a sense a confidence in dealing with such incidents then in the long run there is a price to pay.

Another sad thing that I watched is how the injured were treated. Why don't people understand that by standing around and watching all that they are doing is obstructing the injured from getting timely help. Why can't people who are not involved or related to the incident just leave? Why can't the police just clear out the effected area and make sure the right people are given access? Our police force needs to become more professional at handling these situations. They should learn to get to the crime scene quickly and secure the area. I saw no evidence of this. It took them almost an hour to achieve this from what I read in the papers and this is absolutely pitiful as I am sure we would have lost a lot of evidence and the injured also would not have got timely help.

Another sad thing that I read is about a man whose head was totally destroyed in the blast was made to wait for 2 hours on oxygen before the doctors attended to him in Osmania General Hospital. Osmania is the premier state run hospital in Hyderabad and they should know that the first few minutes after any injury is the most crucial time. It was sad that this lack of attention caused the man to pay a big price - his life.

Do we take life for granted in India? Are there so many people in India that live in poverty and hunger and dying of disease each day made us so unconcerned about death? If this is the situation then its a sad situation as a life is a life as precious as your own.

I hope and pray the following will happen

1. We catch the criminals that did this - more for answers and closure to the whole thing.
2. The police take protecting the citizen as important as protecting the politicians and are trained to handle crime scenes in a better manner.
3. Our hospitals wake up to the reality of dealing with mass emergencies and providing quality health care as soon as possible.

Am I hoping for too much. I hope not !

A long time since I posted

I know it has been a long time since I have posted anything on my blog. But there was a lot happening in my life on the work front and I was trying out a lot of the blogger features moving back and forth between a lot of websites. Anyway I think I have now settled on this website address http://sudeepdsouza.blogspot.com and I hope to start blogging again. Thanks to all the readers who kept coming back to check my posts and I hope to have something for you'll to read soon.

Blog Roll

Digital Inspiration
Amit is a batch mate of mine from ADP in Hyderabad and it is amazing to see what he has done. In his blog he talks about various ideas and products related to the digital space that anyone can use.

Problogger
I wrote my first guest post for Problogger and it kind of gave me the break into the blogging world. There is a lot one can learn from this blog if you intend to take up blogging seriously. If you plan to make money out of blogging then you should devote a lot of time reading the articles in this blog.

Baby Accessories Opinions
Mona in this blog showcases all the baby products that are available in India. She talks about their cost and her experience in using the product.

Blogs of colleagues and Friends
Kiran Banda
The Live Web

Links to my blog
Aala Santhosh Reddy
TechBlues.com